Q - Where can I find a retailer in my area?
A - See our store locator
Q - What is the best way to contact Lug?
A - via email - customer service kevin@lugtravel.com OR for returns/exchanges - fiona@lugtravel.com
Q - What if there is a problem with my order?
A - See our Return Policy Section
Q - How long will my order take to ship?
A - 5-7 days
Q - What does it mean if I see a picture of a bag in Orange, but it is not on the drop down menu to select from?
A - It means that colour is currently out of stock and when it DOES appear in the drop down menu, it is back in!
Frequently Asked Questions!!! If any questions are not answered here, then please feel free to email customer service kevin@lugtravel.com and we will gladly answer any question you may have! or call us toll free at 1-888-533-3113 and press 3. thank you!
